1.1 Kick It Out is a registered charity in England and Wales (number 1104056) whose offices are at Kick It Out, First Floor, Whittington House, 19-30 Alfred Place, London, WC1E 7EA (“Kick It Out”, “we” and “us”). Kick it Out takes the privacy of your information very seriously.
1.3 The Website is based in, and the Applications may be based in, the United Kingdom and we take reasonable care to comply with the requirements of the UK Data Protection Act 1998 (the “Act”) relating to the personal information you supply on the Website or via the Applications.
1.4 For the purpose of the Act the data controller is Kick It Out.
1.6 If you have any questions about the policy, please get in touch with us using the following email address and we will do our best to answer your questions: firstname.lastname@example.org.
- INFORMATION WE MAY COLLECT FROM YOU
2.1 We may collect and process the following information about you (“Personal Data“):
2.1.1 information that you provide by reporting alleged discriminatory activities or behaviour and filling in forms on the Website or in the Applications;
2.1.2 geo-locational data which will be sent to us when you report an incident involving discrimination in football either using the Applications or via the Website;
2.1.3 when reporting alleged or perceived discriminatory activities or behaviour, you may opt to submit your report and any information anonymously using the Applications or on the Website. If you do not elect to submit a report anonymously, we may ask you to provide us with the following personal information:
(a) your title, first name, surname, a user name, your gender and your date of birth;
(b) your email address, postal address and telephone number;
(c) legal guardian’s full name and relationship to child user (if applicable); and/or
(d) your company, position, age, daytime telephone number, address, town/city, postcode and country.
You may also provide us with personal information if you contact us with a query.
2.1.4 any information that you may provide when making purchasing Kick It Out merchandise or other products offered for sale via the online shop on the Website;
2.1.5 we may also collect information regarding your usage of the Applications and/or the Website, such as:
(a) details of your visits to the Website, the resources you access and any data viewed or incidents of alleged or perceived discriminatory activity or behaviour reported;
(b) the number of times you report alleged or perceived discriminatory activities or behaviour, the frequency with which reports are made at any particular site or football club, and any geo-location data which we receive as part of a report submitted by you via the Applications and/or the Website; and/or
(c) any comments you provide as a user of the Website and/or the Applications, including communications you send to us, for example, to report an incident involving alleged or perceived discriminatory activity or behaviour, or to report a problem or to submit queries;
2.1.6 we may ask you to complete surveys that we use for research purposes, although you do not have to respond to any such requests;
2.1.7 if you contact us, we may keep a record of that correspondence; and
2.1.8 we will keep details of transactions you carry out through the Website, fulfilment of your orders, details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
2.2 If you do not provide information which we reasonably request, then you may not be able to access the full range of features on the Website or the Applications.
- HOW WE USE YOUR PERSONAL DATA
3.1 We may use your Personal Data to report alleged or perceived discriminatory activity or behaviour to any football club in the United Kingdom (including any grass roots football club and any professional football club) and/or to the following professional sporting bodies:
The Football Association
T: 0844 980 8001
The Professional Footballers’ Association
20 Oxford Court
T: 0161 236 0575
The FA Premier League
30 Gloucester Place
T: 0207 864 9000
The English Football League
10-12 West Cliff
T: 01772 325 800
3.2 We reserve the right to pass your Personal Data to the police in the event that a criminal investigation is launched or pursued in relation to any alleged or perceived discriminatory activity or behaviour which you have reported. Your Personal Data may be used as evidence in a criminal investigation or prosecution.
3.3 We may use your Personal Data in the following ways:
3.3.1 in order to:
(a) process any information, report or Personal Data submitted by you;
(b) verify your identity;
(c) make general improvements to the Website and/or the Applications;
(d) obtain your views or comments on the services we provide;
(e) send you information which we think you might find useful;
(f) ensure that content from the Website is presented in the most effective manner for you and for your computer;
(g) provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and/or
(h) carry out our obligations arising from any contracts or agreements entered into between you and us;
3.3.2 in order to process any orders made for Kick It Out merchandise or any other products which are offered for sale via the online shop on the Website;
3.3.3 in the event that you report alleged or perceived discriminatory activities or behaviour either via the Applications or on the Website, we may contact any football clubs or professional sporting bodies listed above in order to notify them of an incident involving alleged or perceived discriminatory activity or behaviour, so that applicable club safety officers are fully informed of such incident in a timely fashion and may take appropriate actions to prevent any further discriminatory activity or behaviour;
3.3.4 to ask for your feedback or to ask you to participate in surveys;
3.3.5 to contact you by electronic means (e-mail or text message (SMS or MMS)) with news or updates regarding the status of the Kick It Out campaign; and
3.3.6 to contact you (or allow selected third parties to contact you) by post or telephone with information about goods and services which may be of interest to you, but only if you have indicated that you wish to receive such communications. Selected third parties may also do so by email, but only if you have consented to receive such communications.
3.4 We will not provide our advertisers with aggregate information about our users. We do not disclose information about identifiable individuals to advertisers.
3.5 If you do not want us to contact you by electronic means you may opt out at any time. You can exercise this right at any time by either unsubscribing via the link on any email we send you or by emailing email@example.com.
- WHERE WE STORE YOUR PERSONAL DATA
4.1 Any Personal Data submitted via the Website will be stored on our systems and/or servers.
4.2 The Applications are hosted and stored on the systems and/or servers of Salesforce.com.
4.3 Any Personal Data submitted via the Applications will be stored on the systems and/or servers of Salesforce.com.
4.4 Any Personal Data submitted via the Applications will also be stored on our servers and/or systems.
4.5 Your Personal Data will be stored on our servers and systems (or the servers and systems of Salesforce.com (as applicable)) for a year or more (at our sole discretion) and will then be archived.
4.7 PayPal processes all orders for Kick It Out merchandise or other products made via the Website. If you make any order for Kick It Out merchandise or other products which are offered for sale via the Website, your Personal Data may also be stored on the servers and systems of PayPal. PayPal is a wholly owned subsidiary of eBay.
4.9 If you use our services while you are outside of the EEA, your Personal Data may be transferred outside of the EEA in order to provide you with those services.
4.10 The Website and the Applications use security measures which protect any personal information that is stored on our servers and systems from unauthorised access or use. However, as no data transmissions over the internet can be guaranteed to be 100% secure, we cannot take responsibility for any unauthorised access or loss of personal information that is beyond our reasonable control.
- DISCLOSURE or SHARING OF YOUR PERSONAL DATA
5.2 We may disclose your Personal Data to our business partners or other third parties as follows:
5.2.1 when disclosing aggregate statistics about visitors to the Website or users of the Applications, in order to describe our services to prospective partners or sponsors and other reputable third parties for lawful purposes, but these statistics will contain no personally identifiable information;
5.2.2 in the event that we sell some or all of our business and/or assets to any third party or as part of any business restructuring or reorganisation (in such circumstances we will take steps to ensure that your privacy continues to be protected) or buy any business or assets, in which case we may disclose your Personal Data to the prospective seller or buyer of such business or assets;
5.2.3 if the business of Kick It Out or substantially all of its assets is or are acquired by or transferred to a third party, in which case Personal Data held by it about its users will be one of the transferred assets; or
5.2.4 if we reasonably believe that we are under a duty to disclose or share your Personal Data as required by law (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime) or in order to comply with any legal obligation, or in order to enforce or apply other agreements we may have with you; or to protect the rights, property, or safety of Kick It Out, our users, or others.
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
- IP ADDRESSES AND INFORMATION AUTOMATICALLY COLLECTED FROM YOUR COMPUTER
6.1 Log files / IP addresses: when you visit the Website our web server automatically records your IP address. This IP address is not linked to any of your personal information. We use IP addresses to help us administer the Website and to collect demographic information for aggregation purposes.
6.2 We may also gather other information (from which we cannot identify you) such as the type of your internet browser which we use to provide you with a more effective service.
- COOKIES7.1 Like most websites, when you visit the Website we may store some information (commonly known as a “cookie”) on your computer, mobile phone, tablet or other device. Cookies are small text files of information which use a unique identification tag and are stored on your device as a result of using the Website or other services we provide to you.
7.2.1 help you get the best out of the Website;
7.2.2 help us to provide you with a more customised service;
7.2.3 enable the Website to function more efficiently; and
7.2.4 allow us to recognise you as a user when you return to the Website using the same device and web browser, and allow us to provide you with a more personalised service based on your use of the Website.
7.3 A number of cookies we use last only for the duration of your session and expire when you close your internet browser. Other cookies are used to remember you when you return to the Website and will last for longer. We use a mixture of “Persistent” and “Session” cookies on the Website as follows:
7.3.1 Session cookies are files which allow the Website to link your actions during a single browser session. They are not stored long-term on your device; and
7.3.2 Persistent cookies are cookies which remain on your device between sessions and allow the Website to remember details about you.
7.5 The cookies we store make use of the information entered during the Website registration process and are used to identify you when you do things like update your accounts details (the name, address and so on).
Cookie Type Purpose
Essential Operational/Session Management Cookies These cookies are necessary to allow us to operate the Website. Without the use of these cookies parts of the Website would not function correctly. These cookies, for example, let us recognise whether you are a subscriber and what type of subscriber you are and then provide you with the services which you are entitled to. Further examples of essential cookies include cookies which keep you logged on during your visit and retain details of your online shopping basket or purchases. These cookies also allow you to move easily from one page to another within the Website and your page requests are loaded in a smooth and secure manner without you having to re-enter your details.
Analytical Performance Cookies These cookies are used by us and/or our business partners to analyse how the Website are used, including for example how users navigate through the Website. The cookies also let us monitor how the Website is performing. These cookies do not let us identify users (the information collected is anonymous) and we combine the information which they provide us. We use this information to maintain, operate and continually improve the Website.
Functionality Cookies These cookies let us operate certain functions of the Website in line with the choices you make. These cookies mean that when you come back to the Website we can provide you with our services as you have asked for them to be provided, such as knowing your user name, remembering how you have customised our services.
7.8 We do not use information obtained by cookies for third party advertising services.
7.10 By logging into your account on the Website you are accepting the terms under which we will make use of stored cookies.
7.11 If you have any further questions regarding cookie use, please contact us by email at firstname.lastname@example.org.
We will not use your Personal Data to send marketing to you, unless we inform you first and obtain your prior consent to do so to the extent required by law. You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we may use to collect your data or by clicking on the appropriate links where provided. You can also exercise the right at any time by contacting us at email@example.com.
- LINKS TO THIRD PARTY SITES AND INFORMATION SECURITY
9.1 The Website and/or the Applications may, from time to time, contain links to and from the websites of our partners, advertisers and associates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for the protection of any data supplied to other sites. You should carefully read the privacy policies of these websites before submitting any personal information.
9.3 You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted.
9.4 You should note that the information that you submit to us for the reporting of any alleged discriminatory activity or behaviour may also be stored on your tablet or mobile device in unencrypted form and you agree that it is your responsibility to password protect access to your tablet or mobile device to ensure that your information stored on your tablet or mobile device remains secure. Your communications may route through a number of countries before being delivered – this is the nature of the internet.
9.5 Kick It Out cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control, including access or loss caused by you failing to password protect access to tablet or mobile device.
- CHANGES TO YOUR DETAILS and CONTACTING US
11.1 We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us as at firstname.lastname@example.org.
11.2 If at any time you would like to contact us with your views about our privacy practices, or with an enquiry relating to the use of your Personal Data, you can do so by sending an email to us at the above address.
- GOVERNING LAW AND JURISDICTION