Professional and Non-League game
When Kick It Out receives a report of discriminatory behaviour which has taken place at professional or non-league level, a clear process is undertaken to proceed forward with the complaint.
Complaint received and details are recorded on an incident form. Kick It Out talks you through the ongoing process, timelines and outcomes you can realistically expect.
Details will be forwarded on to the club concerned, through the relevant club representative, and a copy will be forwarded to The FA.
Clubs or The FA are asked to respond. Kick It Out will send a reminder if no immediate response is received.
Kick It Out will keep the complainant informed of any investigation updates.
If you are unsatisfied with the outcome of the club’s investigation, we are able to inform the appropriate authority; the Premier League, the English Football League (EFL) or appropriate national association.
If you are still unhappy with the way the incident has been dealt with, you may wish to refer your complaint to the Independent Football Ombudsman who will adjudicate it independently.